We would like to save you the hassle of damaged deliveries - but sometimes it just happens.
Please use the following information and checklists, so that we can help you with damages and complaints quickly and purposefully.
Claims can only be accepted till 3 days after arrival of the shipment. So please unpack the shipment immediately and check for
Please use our checklist for damage assessment!
All claims that are reported later than 3 days after the arrival can not be accepted!
Every transport damage must be reported within the first three days after the arrival in your goods receipt, otherwise we have no chance to get the damage paid by the insurance of the transport company. feeltone is not responsible for any transport damage that is reported later than three days after arrival.
Please use our checklist for damage assessment!
Attention: If you have authorized the shipping company to leave a package in a pre-arranged place (called: release delivery authorization or driver release), the risk of damage or loss devolves to you. With this authorization you also approve that the goods arrived complete and without damages. In that case, we cannot accept any claims.
Returns can only be cared for, if
We hope for your understanding, that we do not accept any returns, if one of these points is not fulfilled.
The implied warranty needs an intense test and needs to be reported first by telephone, fax or e-mail.
Unpaid returns are generally not accepted by us!