complaints, transport damages and returns

We would like to save you the hassle of damaged deliveries - but sometimes it just happens.

Please use the following information and checklists, so that we can help you with damages and complaints quickly and purposefully.



Claims can only be accepted till 3 days after arrival of the shipment. So please unpack the shipment immediately and check for

  1. function
  2. completeness & intactness
  3. damages

Please use our checklist for damage assessment!

All claims that are reported later than 3 days after the arrival can not be accepted!

Transport damages

Every transport damage must be reported within the first three days after the arrival in your goods receipt, otherwise we have no chance to get the damage paid by the insurance of the transport company. feeltone is not responsible for any transport damage that is reported later than three days after arrival.

Please use our checklist for damage assessment!

Attention: If you have authorized the shipping company to leave a package in a pre-arranged place (called: release delivery authorization or driver release), the risk of damage or loss devolves to you. With this authorization you also approve that the goods arrived complete and without damages. In that case, we cannot accept any claims.


Returns und right of withdrawal

Cancellation terms

Returns can only be cared for, if

  1. the return is announced in writing by fax 0049-38374-55918-29 or by e-mail along with the
    - number of the package
    - number of the invoice
  2. the goods are in mint condition and originally packed
  3. the goods get back to us free of costs, or are being reshipped by our transport age
  4. the date of the invoice is not any older than 30 days
  5. the reshipment comes along with a copy of the invoice and a short explanation of the reasons.

We hope for your understanding, that we do not accept any returns, if one of these points is not fulfilled.


Implied warranty

The implied warranty needs an intense test and needs to be reported first by telephone, fax or e-mail.

Unpaid returns are generally not accepted by us!